Refund policy

Return, Refund & Replacement Policy – NS Perfumes

At NS Perfumes, we take pride in offering high-quality fragrances. However, we do not provide returns or refunds once an order is placed. We encourage customers to carefully review their purchase before completing the transaction.

Refund Available only for defective products

Replacement Policy

Replacement order will be delivered within 7 - 10 days

We only offer replacements in cases where the product is defective, damaged, or leaking upon arrival. If you receive a faulty item, you may request a replacement under the following conditions:

Eligibility for Replacement:

✔ The request must be made within 48 hours of delivery.
✔ The product must be unused and in its original packaging.
✔ You must provide clear images or videos showing the defect or damage.
✔ The replacement will be processed only after verification by our team.

How to Request a Replacement:

  1. Email us at: 📧 support@nsperfumes.com with:

    • Your order number

    • Photos/videos of the damaged or defective product

  2. Our team will review your request and respond within 2-3 business days.

  3. If approved, we will ship a replacement at no additional cost.

Non-Eligibility for Replacement:

❌ Requests made after 48 hours of product delivery.
❌ If the product has been used or tampered with.
❌ Issues related to personal fragrance preference.

For any further queries, feel free to contact us at support@nsperfumes.com.

Thank you for choosing NS Perfumes! We appreciate your trust in our brand.